AI Support Agent

Answers from your docs. With receipts.

An AI agent that answers your customers from your knowledge base, and cites the article every time. When it cannot help, it hands off to your team, transcript and all. Every plan includes a monthly AI budget.

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Cedarloop Assistant
Online
do you support SSO on the Starter plan?
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Single sign-on (SAML and OIDC) is available on Cedarloop’s Growth plan and up. Starter includes Google sign-in, and upgrading applies right away.
Top match
Setting up single sign-on (SSO)
Connect your identity provider so your team logs in with the credentials they already use.
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Grounded answers

No made-up policies. Ever.

The agent answers with semantic search over your knowledge base, the same index your help center uses, and cites the article behind every answer. If your docs do not cover it, it says so and hands off instead of guessing.

A citation on every answer, so customers can read the source
“I don’t know” beats a confident wrong answer, by design
Improve an article and the agent gets smarter instantly
Pick a question to see a grounded answer
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HelpBento Assistant
Online
can i export my data?
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Yes. Open Settings, then Data, then Export, and choose CSV or JSON. We email you the file as soon as it is ready.
Top match
Exporting your data
Export your workspace to CSV or JSON, and what each file includes.
More articles
Importing data into your account
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Human handoff

It knows when to tag you in.

Billing disputes, account changes, anything sensitive: the agent does not improvise. It opens a conversation in your shared inbox with the full transcript and customer context attached, so your team picks up mid-thread, not from zero.

Escalation, not abandonment
The customer is told a human is on it and gets the reply by email. No repeating themselves, no dead ends.
Context travels with the ticket
Transcript, contact profile and conversation history land in the inbox together, the same inbox the rest of your support runs on.
app.helpbento.com/admin/inbox
MW
Charged twice on the June invoice
#2947 · handed off by the AI agent
Open
AI chat transcript attached

Customer: I was charged twice on invoice #INV-2210.

Agent: That one needs a human. I have opened a ticket with your invoice details, and the team will reply by email.

[email protected]Invoice #INV-2210
Budget & control

The bill never surprises you.

Every plan includes a monthly AI budget, a hard cap on AI spend that you control. Watch usage live in your dashboard. When the cap is reached, the agent stops answering and routes everything to your inbox, so customers still get help while you stay in charge of spend.

A monthly AI budget is included with every plan, no per-seat AI fees
Live usage and resolution rate, right in your dashboard
At the cap, the agent hands everything to humans, gracefully
Buy additional AI budget when you need itComing soon
Included with
Monthly AI budget · Expanded37% used
412
conversations handled
71%
resolved without a human
119
handed to your team
Plenty of headroom this month. The AI budget is included with Pro.
Embed it anywhere · two lines
<script src="https://app.helpbento.com/widget.js"></script>
<script>HelpBento.init({ companyId: 'YOUR_COMPANY_ID' })</script>
Dependency-free, no build step. The widget adopts your brand and answers from your docs.
Part of the box

Smart because the box is full.

The agent is not bolted on. It runs on the same docs, inbox and customer records as the rest of HelpBento.

Support that never sleeps.

Point the agent at your docs and it starts answering today. HelpBento is in private beta.

Private beta · Free for 14 days · New spots weekly