Shared Inbox

Stop losing support emails.

Email, chat and form conversations land in one shared inbox with full threading, contact history, assignments and private notes. When your AI agent hands off, it lands here too.

app.helpbento.com/admin/inbox

Billing charged twice this month AI Chat History

21 Jun 2026

Hi, I just noticed my card got charged twice for the June invoice. I’m only on one workspace on the Growth plan. Can you take a look?

Marcus Webb · 09:12

Hi Marcus, thanks for flagging this, that’s definitely not right. I’m escalating it to our engineering team to trace the duplicate charge, and I’ll start a refund for #INV-2842 today.

Articles shared

Understanding your invoice

Alex Rivera · 09:31

Appreciate the fast response. Let me know once the refund’s through.

Marcus Webb · 09:40

Write your reply…

Awaiting customer reply

Attach article · 3 suggested Send Reply

full email threadingcontact profiles built inLinear two-way sync

Every channel, one queue

Wherever they write, it lands here.

Support email, the chat widget, contact forms, and handoffs from your AI agent all flow into one queue. Full email threading means replies stay in the conversation, not scattered across mailboxes.

Forward support@ and every reply threads correctly

Chat and form messages arrive as the same kind of conversation

Every sender becomes a contact with their full history

Filter the queue by channel

Charged twice on my last invoice

#2947 · AI handoff · 12m

AI handoff

Can’t log in to the dashboard

#2942 · via email · 6m

Open

Bug in checkout flow

#2941 · via chat · 1h

ENG-402

Feature request: dark mode

#2940 · via form · 3h

Unassigned

Where’s my export?

#2939 · via email · 5h

Resolved

One queue. Email, chat, forms and AI handoffs together.

Built for teams

Work the queue together.

Assign conversations so nothing sits unowned, leave private notes your customers never see, and resolve with one click. Everyone sees the same thread. No forwarded emails, no “who’s got this?”

Assign, note, resolve

Clear ownership on every conversation, private notes for the messy details, and a resolve button that means done.

Contact profiles, automatically

Every sender gets a profile with their conversation history, so you see the whole relationship, not just today’s ticket.

Bug in checkout flow

#2941 · Alex Kim · via chat

PPriya Resolve

Alex Kim · 1h ago

Checkout throws a 500 when I use a saved card. A card added today works fine.

Private note · Sam

Reproduced. Saved cards created before v2.3 fail tokenization. Escalating to eng. @Priya can you keep Alex posted?

Priya · just now

Thanks Alex, we found the bug and it is with our engineers now. I will follow up here as soon as it is fixed.

Linear, both ways

Bugs go to eng. Fixes come back.

Turn a conversation into a Linear issue in one click, transcript linked. When engineering updates the issue, the status syncs back to the conversation, so support always knows where a bug stands without asking.

One click from conversation to Linear issue

Status changes sync back automatically

When it ships, tell the customer from the same thread

Step through the sync

Issue status

Bug in checkout flow

#2941 · via chat

ENG-402 · In Progress

Escalated from the conversation

ENG-402 created in Linear with the transcript linked.

Engineering picks it up

Status flips to In Progress, synced back here automatically.

Fix ships

The conversation surfaces again so you can tell Alex it is fixed.

Engineer picked it up. The status synced back automatically.

Part of the box

The inbox knows the whole story.

It shares customers, docs and context with every other compartment of HelpBento.

Every conversation, accounted for.

Forward support@ and your queue is live in minutes. HelpBento is in private beta.

Private beta · Free for 14 days · New spots weekly